Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use polarithen's financial awareness services.
Information We Collect
At polarithen, we collect information that helps us provide better financial awareness services to our Australian clients. We're transparent about what we collect and why we need it.
Personal Information You Provide
When you interact with our services, you might share information directly with us. This includes details you provide when signing up for our learning programs, contacting our team, or participating in financial awareness workshops.
Contact Details
Your name, email address, phone number, and postal address when you register for programs or request information about our financial awareness services.
Professional Information
Details about your current employment, income level, and financial goals to help us tailor our educational content to your specific situation.
Learning Progress
Information about which courses you've completed, your quiz results, and areas where you've requested additional support or resources.
Communication Records
Copies of correspondence when you contact us for support, feedback about our programs, or questions about financial topics.
Information We Collect Automatically
Like most websites, we automatically collect certain technical information when you visit polarithen.com. This helps us understand how people use our platform and identify areas for improvement.
- Device information including your IP address, browser type, and operating system
- Usage patterns such as which pages you visit and how long you spend on different sections
- Referral information showing how you found our website
- Location data based on your IP address to ensure we're providing region-appropriate financial information
How We Use Your Information
We use the information we collect to provide and improve our financial awareness services. Everything we do with your data aims to help you build better financial habits and understanding.
Service Delivery
Your personal information helps us deliver the educational services you've requested. We use your contact details to send course materials, notify you about upcoming workshops, and respond to your questions about financial topics. Your professional information helps us recommend relevant content and ensure our advice is appropriate for your situation.
Platform Improvement
We analyze how people use our website and learning materials to identify what's working well and what could be better. This might involve looking at which articles are most popular, where people typically stop in online courses, or what questions come up most frequently in our support channels.
We never sell your personal information to third parties. Your financial details and learning progress remain confidential and are used solely to improve your experience with polarithen's services.
Communication Purposes
We'll use your contact information to send you important updates about our services, notify you about new learning opportunities that match your interests, and share relevant financial tips and resources. You can always opt out of marketing communications while still receiving essential service-related messages.
Information Sharing and Disclosure
We're selective about sharing your information and only do so when necessary to provide our services or when required by Australian law.
Service Providers
Sometimes we work with other companies to help deliver our services. For example, we might use email service providers to send course materials or cloud storage providers to securely store learning resources. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by Australian law, court orders, or government requests. This might include responding to subpoenas or cooperating with investigations by financial regulators. We'll only share the minimum information necessary and will notify you unless legally prohibited from doing so.
Business Transfers
If polarithen is acquired by another company or merges with another business, your information would be part of the transferred assets. However, your privacy rights would remain protected under the same standards outlined in this policy.
Data Security and Protection
We take data security seriously and have implemented multiple layers of protection to keep your information safe from unauthorized access, alteration, or disclosure.
Technical Safeguards
Our systems use industry-standard encryption to protect data both when it's stored on our servers and when it's transmitted between your device and our platform. We regularly update our security software and monitor for potential vulnerabilities or suspicious activity.
Access Controls
Only authorized polarithen staff members can access your personal information, and only when necessary for their job responsibilities. Our team receives regular training on privacy best practices and data handling procedures. We maintain detailed logs of who accesses what information and when.
Data Retention
We keep your information for as long as necessary to provide our services and comply with legal requirements. Generally, this means we'll retain your account information while you're actively using our services and for up to seven years afterward to meet Australian financial record-keeping requirements. Learning progress and communication records are typically kept for three years after your last interaction with us.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We've made it easy to exercise these rights and will respond to requests within 30 days.
Access Your Information
You can request a copy of all personal information we hold about you. This includes your account details, learning progress, and communication history.
Correct Inaccurate Data
If you notice errors in your personal information, you can request corrections. This ensures our records are accurate and our recommendations remain relevant.
Delete Your Data
You can request deletion of your personal information, subject to legal requirements. Some records may need to be retained for regulatory compliance.
Restrict Processing
You can ask us to limit how we use your information while we investigate concerns or resolve disputes about your data.
Data Portability
You can request your information in a portable format if you want to transfer your learning progress to another service provider.
Opt-Out of Marketing
You can unsubscribe from promotional emails and marketing communications while still receiving important service-related updates.
How to Exercise Your Rights
To make a privacy request, contact us using the information below. Please include your full name and email address so we can verify your identity and locate your records. For security reasons, we may ask for additional verification before processing requests that involve sensitive information.
International Data Transfers
While polarithen is based in Australia, some of our service providers operate servers in other countries. When your information is transferred internationally, we ensure it receives equivalent protection to Australian privacy standards through contractual safeguards and by working only with providers in countries with adequate privacy laws.
We may store backup copies of your data on servers located in New Zealand and Canada, both of which have privacy laws that meet Australian standards. Any international transfers comply with the Australian Privacy Principles and include appropriate safeguards for your information.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and industry best practices. When we make significant changes, we'll notify you by email and post a notice on our website at least 30 days before the changes take effect.
Minor updates, such as clarifications or contact information changes, will be posted directly to this page with an updated "last modified" date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Privacy Questions and Concerns
If you have questions about this privacy policy or concerns about how we handle your information, we're here to help. Our privacy team responds to inquiries within two business days.
Brisbane City QLD 4000
Australia